The Challenge
Conduct a user interview during a usability test. Create questions to understand travel booking goals and preferences.
Objectives:
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Gain confidence in interviewing.
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Write effective interview scripts.
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Operate A/V equipment for recording.
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Enhance listening and note-taking.
Process
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Draft questions on users' goals, behaviors, and preferences for travel booking.
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Record users testing two airline booking apps, noting their thought process while navigating.
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Listen actively and take notes to capture insights.
Key Takeaways
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Observing users' interactions with an app and their responses reveals how design impacts behavior, thoughts, and body language.
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As the interview progressed, a better understanding of user needs led to more collaborative and natural conversations, allowing for more personalized note-taking and data collection.
