The Challenge
Create an application flow focused on one core use case, using diagrams to represent screens and states.
Objectives:
-
Define the high-level flow for flight booking.
-
Address issues from the customer journey map.
-
Lay the groundwork for the prototype.
Process
-
Identify the main use case for flight booking.
-
Create diagrams for screens and states.
-
Address customer journey issues in the high-level flow.
-
Use the flow to build the prototype.
-
Refine the flow for user-friendliness.
-
Annotate screen states, interactions, and functions.
-
Resolve customer journey concerns before finalizing.
Key Takeaways
-
Crafting user flows is like screenwriting, focusing on enabling users to reach goals with minimal clicks and decisions.
-
Highlight the necessity of each screen in completing tasks efficiently, avoiding added complexity or cost.
